Services

Business Process Outsourcing

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.

Functions most commonly outsourced include:

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• Customer service

• Appointment Setting

• Email Monitoring

• Cold Calling

• Telemarketing

• Lead Generation

• Sales and Marketing

• Market Survey

• SEO

• SSM

• Accounting

• Payroll

• Human resources management

Companies can often benefit from implementing the practice of BPO, meaning more flexibility and cost efficiency can be achieved. Third-party providers set up for a dedicated task such as payroll perform more efficiently and are able to transfer those cost savings to their clients. 

Call centers are a type of BPO. For example, a manufacturer may outsource their customer service to a call center. But business process outsourcing isn’t limited to customer service, or to call centers. The same manufacturer might use BPO to outsource payroll, accounting, and similar administrative tasks.

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